PRODUCT DESIGNER
I help companies to make their user's interaction experience fun and enjoyable while at the same time increase their ROI by implementing significant UX improvements.
I always strive for simple aesthetic solutions and usability. I love finding creative solutions, based on the outcome of in-depth research and data analysis.
Scaling Global Freight Workflows
Led discovery and design of Silq’s freight operations platform, replacing fragmented spreadsheet-, PDF-, and email-based workflows with a centralized system used by clients, inspectors, and operations teams globally.
Overview
Led end-to-end discovery and redesign for Silq’s freight operations platform, replacing fragmented spreadsheet- and email-based workflows with a centralized system for global operations teams.
Impact
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Up to 60% less time managing POs and shipments
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50% faster workflow setup
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60% less operator setup time for new workflows
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35% faster inspector turnaround
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Adopted across Asia, US, and EU teams
Challenge
Silq’s freight workflow was fragmented across tools and teams. Critical work lived in spreadsheets, PDFs, and email, which made it hard to track status, manage handoffs, and resolve issues quickly.
The problem was bigger than usability. The product needed to become a shared operational system that could support multiple roles, reduce coordination overhead, and scale across regions.
My role
I led design across discovery, workflow definition, information architecture, and core product surfaces.
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research across key user groups and workflows
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problem framing and workflow mapping
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workshop facilitation and alignment
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information architecture and system structure
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design of core experiences across orders, inspections, shipments, and setup
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testing and iteration with users and stakeholders
Company Type: FreightTech Startup
Role: Led product discovery, roadmap shaping, and stakeholder alignment
Platform: Responsive Web Application
Achievements:
Jan, 2021
Silq raised $2M pre-seed
Feb, 2021
Built the first product concept and started regular user testing and iteration
March, 2021
Created the design system
Aug, 2021
Launched three apps
Dec, 2021
Built and scaled the design team to 3 designers
Mar, 2022
Silq raised $17.6M Series A
Jump to
Workflow Overview
End-to-end order workflows span multiple manual tools, driving errors and delays.
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Tech Pack
Sampling
Production / PO
Shipment
Discovery and ideation
Primary persona
What research uncovered
85% of brands still maintain logs on spreadsheets
These spreadsheets are emailed back and forth expecting the factories to keep sending updated versions.
Fragmented feedback
Sample approvals spread across email and PDFs - adding delays per decision.
Key pain points: Lack of visibility, lack of control, delays in shipment, business is loosing money
Co-creational Workshops
Opportunities
1. Unified Order Hub
Consolidate tech packs, POs, sampling feedback and shipment data in one view - eliminating a time drain switching between tools.
2. Live Status & Alerts
Surface real-time shipment timelines and auto-notifications to cut “Where’s my order?” tickets by 30%.
3. In-Context Escalation
Embed vendor comments and issue-escalation flows directly into the timeline, reducing resolution time by 40%.
4. Configurable Dashboards
Let teams customize KPI widgets (processing time, delay hotspots) to drive proactive decisions.
Ideate
Information Architecture
As Lead Product Designer, I facilitated cross-functional IA workshops - mapping core modules and edge cases.
Service Blueprint
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Design solutions
A unified order-management and shipment tracking hub for clients.
Standardized setup through reusable workflow structure
Inspector app
I designed time-and-action planning, templates, and structured setup flows that reduced manual configuration while still supporting different workflow needs. operationally.
Impact: Enabled templates that cut setup time by 50%, standardizing workflows.
I consolidated fragmented order, shipment, and status information into a shared operational view so teams could track work from one place instead of jumping between tools. This reduced switching costs and created a clearer source of truth.
Contextual communication inside the workflow
I moved communication closer to the work itself by tying updates and issue handling to relevant tasks, orders, and shipments. This reduced coordination overhead and made issue resolution faster.
On-the-go sampling & QC - annotate images, log defects, and send live feedback
Impact: Accelerated inspector turnaround by 35%, slashing sample review cycles.
Time and Action calendar
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Users want to follow up with factories, maintain a T&A calendar, know exactly what is going on in their production line
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Users need to be able to escalate issues if there is a delay
Changes after user testing
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All dates are displayed by default
Why: Mirrored the users’ existing Excel patterns)
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Expand/Collapse Stages (temporaty solution)
Why: Let users hide completed or future shipment phases to reduce visual noise and focus on the steps that matter right now)
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Switched from a cramped top bar to a persistent side-nav
Why: Scale with more modules, maximize vertical workspace)
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Milestones grouped by stages (e.g. ‘Production,’ ‘Customs’)
Why: so users can see progress at a glance and avoid context-switching.
Tasks and Task templates
Users want to be informed on time about changes happening to their orders, quickly react to things that require their attention, communicate via the platform
Console app
Create templates
Client app
Complete tasks
Significantly decreased cost of human errors
Reduced operator setup time for new workflows by 60%
Enabled global consistency across regional teams (Asia, US, EU)
Results
Purchase order management
Order management allows users to submit purchase orders directly to their suppliers, which enables them to plan the logistics of the delivery ahead of time.
To give logistics teams a central place to view, update, and manage purchase orders (POs) tied to freight shipments - improving coordination between buyers, suppliers, and operations.
Reduced shipping errors due to mismatched PO/shipments
Enabled more accurate consolidation decisions by visualizing what’s ready vs. what’s delayed
Results
Message center
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Before: Shipment communication was scattered across email and spreadsheets.
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Ops teams had to manually copy-paste shipment IDs, reference PO numbers, or chase updates across platforms.
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This caused miscommunication, delays, and lack of accountability.
UI Breakdown
Chat-style interface with threaded conversations
Attachments (e.g., packing lists, customs docs)
Filters: by status, person, shipment, urgency
Contextual views — each message is tied to a shipment, task, or PO
Replaced email usage for shipment-related communication
Reduced miscommunication errors
Improved issue resolution time
Created a searchable message log, boosting transparency and accountability
Results
Shipment
Reduced time to update shipment data
Improved operational coordination between ops teams and clients
Enabled faster reaction time to in-transit issues
Results
Impact
The redesigned platform replaced spreadsheets and emails for global ops teams. It became the core system for managing freight workflows, reducing delays, and coordinating across suppliers, factories, and logistics partners.
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Up to 60% less time managing POs and shipments
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50% faster workflow setup
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60% less operator setup time for new workflows
-
35% faster inspector turnaround
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Adopted across Asia, US, and EU teams